The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
InfiniRoute Networks Inc. provides fully managed Voice over IP (VoIP) peering services for wireline and wireless carriers who need PSTN-quality VoIP connections to high-growth traffic regions worldwide.