Damall Ltd Italy
- Hardware
- Network Service Provider
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- IP devices
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- IP Phone
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
CallingPlaces Ltd
CallingPlaces Ltd, (UK) incorporated 1999 is a Telecommunication Wholesaler that covers all communication propositions and enable companies and individuals to quickly take advantage of market opportunities within their core business and customer base.
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