The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
World Venture Group Telecom is a VoIP system integration leader in this environment. It deploys turn key projects for service providers as well as for multinational enterprises located in Latin America, USA and Europe.