The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Founded in 1988, Citilink Group is today one of the leading lights in the Nigerian business community. It is a multi-investment company with interests in communications, information technology, finance, travels and tours, and consultancy.