D COM Latvia
D-COM is a licensed telecommunication service provider in Latvia. The main field of activity is the provision of local and international wired telecommunication services. D-COM uses both traditional digital means of communications and VoIP (Voice Over IP)
General office
D COM
20 Braslas Str.
Riga
,LV-1035
Latvia
Phone: +371 7 819 265
Phone: +371 7 793 002
Contact Person
Carrier Department / International
Phone: +371 7 819 265
D COM
20 Braslas Str.
Riga
,LV-1035
Latvia
Phone: +371 7 819 265
Phone: +371 7 793 002
Contact Person
Carrier Department / International
Phone: +371 7 819 265
- Internet Telephony Service Provider
- Voip consulting
- Voip Termination ISP
- Call Routing VoIP Solutions
- Consultancy Services
- Fax To Fax
- H.323 Softswitch & CPE
- H.323 VoIP Gateway
- Installation and Support Services
- IP devices
- Partnering for Origination and Termination
- PC to Phone
- Phone To PC
- Phone To Phone
- Project Mangement Services
- Termination
- Cisco Systems
- Mera
- QiiQ
- Quintum
- Welltech
- another
- QBill
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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