Cybertel Telecom Pty Ltd Australia
Full service Telco specialising in business grade VoIP
Cybertel is a full service Telco offering traditional fixed line voice (PSTN and ISDN) broadband internet (ADSL, ADSL2+, Naked DSL), business grade VoIP, mobile phone, wireless broadband, and web services. Services from all major carriers are integrated into one bill.
General office
Cybertel Telecom Pty Ltd
Suite 9, 23 Middle St
Cleveland
Qld ,4163
Australia
Phone: +1 300 763 201
Phone: +61 731703710
Site: http://www.cybertel.net.au
Contact Person
Clive Kelly / Sales Manager
Phone: + 61731703710
Phone: + 61 411475929
Cybertel Telecom Pty Ltd
Suite 9, 23 Middle St
Cleveland
Qld ,4163
Australia
Phone: +1 300 763 201
Phone: +61 731703710
Site: http://www.cybertel.net.au
Contact Person
Clive Kelly / Sales Manager
Phone: + 61731703710
Phone: + 61 411475929
- Internet Telephony Service Provider
Not data
- SIP softphones
Not data
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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