CuteCom.Net India

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General office

CuteCom.Net
45, 11th Street, Ashok Nagar
Chennai
Tamil Nadu ,600083
India

Phone: 919884229949
Site: http://www.cutecom.net

Contact Person

Kaja Mohideen / Director
Phone: 919884229949

Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Voip Termination ISP

Call Relay VoIP Solutions
Call Routing VoIP Solutions
PC to Phone
Phone To PC
SIP VoIP Gateway
Termination

Cisco Systems

Billing system of own development
Custom Open Source Billing Solution

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Silent Monitoring

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Canada

Citel Technologies Ltd.

MCK communication is a part of Citel technologies, The VoIP Migration Company. MCK products like EXTenders, Gateways, and DTI call center solutions, are now available through Citel.

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