Cuba Telecom Spain
Cuba Telecom offers services to the Cuban Community around the world.
Cuba Telecom offers services to the Cuban Community around the world.
Cuba Telecom
Aragon, 1 4B
Torrejon de Ardoz
Madrid ,28850
Spain
Phone: +34918734375
Phone: +34622212822
Site: http://www.cubatelecom.org
Contact Person
Robert A Paneque / President
Phone: 34918734375
Phone: 34622212822
Aragon, 1 4B
Torrejon de Ardoz
Madrid ,28850
Spain
Phone: +34918734375
Phone: +34622212822
Site: http://www.cubatelecom.org
Contact Person
Robert A Paneque / President
Phone: 34918734375
Phone: 34622212822
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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