CTC Telecommunications Hong Kong
General office
CTC Telecommunications
Rm2307, Sino Favour Center,1 On Yip Street, Chai Wan.
Hong Kong
,852001
Hong Kong
Phone: +852-613-788-89
Contact Person
Clarence Yu / General Manager
Phone: +852-613-788-89
CTC Telecommunications
Rm2307, Sino Favour Center,1 On Yip Street, Chai Wan.
Hong Kong
,852001
Hong Kong
Phone: +852-613-788-89
Contact Person
Clarence Yu / General Manager
Phone: +852-613-788-89
- International VoIP Wholesale Provider
- Internet Telephony Service Provider
- Voip Termination ISP
- Partnering for Origination and Termination
- Termination
- Cisco Systems
- Clarent
- Billing system of own development
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Top countries:
United States 1294
India 440
United Kingdom 425
Canada 348
Bangladesh 338
China 142
Pakistan 134
Australia 133
Spain 123
Russia 114View all countries