Crowley Data Poland Sp. z o.o. Poland

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Crowley Data Poland Sp. z o.o.
ul. Stawki 2
Warsaw
,00-193
Poland

Phone: 48224808870
Site: http://www.crowley.pl

Contact Person

Marlena Wozniak / Carrier Relations Manager
Phone: 48224808870
Phone: 48696499975

International VoIP Wholesale Provider

E1 Bulk Wholeseller
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
SIP VoIP Gateway
Termination

Audiocodes

another

4 Carriers Sp. z o.o.

Crowley Data Poland Sp. z o.o.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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