CreativeKube Indonesia

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General office

CreativeKube
Jl. Godean
Sleman
Yogyakarta ,55293
Indonesia

Phone: +6281228866622
Site: http://www.creativekube.com
Contact Person

Mohammad Raihan Mazumder / CEO
Phone: +6281228866622
Phone: +6281228866622
  • FREE Callshop Software
  • Hardware
  • Hosted PBX Service Provider
  • Hosted VoIP billing service provider
  • Incumbent PTT
  • International VoIP Wholesale Provider
  • Billing Software
  • Call Back
  • Call Center services
  • Call Relay VoIP Solutions
  • Call Routing VoIP Solutions
  • Call shop solution
  • Collaboration
  • Consultancy Services
  • 3CX Phone System
  • Asterisk
  • CPM
  • D-LINK
  • D-TAC
  • a2billing
  • AA VoIP Enabler
  • ETS Billing
  • Forte-IT
  • GSM-Central
  • None
  • Novolink Propietary

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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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