Crazy Tel communication Bangladesh

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General office

Crazy Tel communication
Dhaka
dhaka
Bangladesh
Bangladesh

Phone: 8801981151711
Phone: 8801673004003
Site: http://www.crazytel.net

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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ITRIG

Under the umbrella of ITRIG Networks is composed of pentagonal services: Infrastructure, Network Services, Asterisk Services, Consultancy and Outsourcing.