CosmoTellink Co. Ltd South Korea

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General office

CosmoTellink Co. Ltd
4F Dabo Bldg.706-16 Yeoksam Dong, Kangnam Gu
Seoul
,135-080
South Korea

Phone: 8225127871
Site: http://www.cosmo070.com

Contact Person

Sun Lee / Manager
Phone: 8225127871

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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