Core2voip Bangladesh

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General office

Core2voip
Chittagong
Chittagong
Bd ,3900
Bangladesh

Phone: 8801817082249
Phone: 8801817082249
Site: http://White btcl
Contact Person

Tushar ahamed Rahat / Md
Phone: 8801817082249
Phone: 8801817082249
  • Hardware
  • Hosted VoIP billing service provider
  • Incumbent PTT
  • International VoIP Wholesale Provider
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  • Voip consulting
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  • Collaboration
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  • IP devices
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  • SIP Softswitch & CPE
  • Voice and Video Conferencing
  • Web Call
  • Web To Phone
  • 2N
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  • Blue Lava Prorietary 2 & 4 Port Analog VoIP Gateways
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  • Java Based own system
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  • None
  • Our Own ASP Solution
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  • Proprietary
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  • STC-Dialog
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Providers in database: 6433
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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