Cordialt communications pvt ltd India

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General office

Cordialt communications pvt ltd
#144,sector:44,Gurgaon
Gurgaon
Haryana ,122002
India

Phone: 9666612348
Phone: 9666612348
Site: http://www.cordialt.com

Contact Person

Mohammed Jaweed / Manager
Phone: 9666612348
Phone: 9666612348

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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