Convex Communications LLC United States

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General office

Convex Communications LLC
52A, Reading Rd
Edison
NJ ,8817
United States

Phone: 17329830922
Phone: 17329830923
Site: http://www.convex9.com

Contact Person

Convex Communications / Manager
Phone: 17329830922
Phone: 17329830923

Hosted VoIP billing service provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
Voip Termination ISP

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H.323 Softswitch & CPE
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Aerus Systems Inc.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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