ConnectPhone Ltd France

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General office

ConnectPhone Ltd
Tour CIT, 3 Rue de l'arrivéeб BP73, Paris 75 749, Cedex 15, France
Paris
Paris ,75000
France

Phone: +33 1 57 31 71 30
Site: http://www.connectphone.net

Contact Person

Farid HAMITI / Sales Manager
Phone: +33 1 57 31 71 30

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Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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