ConnectPhone Ltd France

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General office

ConnectPhone Ltd
Tour CIT, 3 Rue de l'arrivéeб BP73, Paris 75 749, Cedex 15, France
Paris
Paris ,75000
France

Phone: +33 1 57 31 71 30
Site: http://www.connectphone.net

Contact Person

Farid HAMITI / Sales Manager
Phone: +33 1 57 31 71 30

A-Z Termination
Billing and Routing Solution
call centers
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Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting
wholesale VoIP
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PC to Phone
Sip Trunking
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Softphone Compatibility
Termination
Voicemail Manager
Voicemail Notification to Email and/or cell
Voicemail through Email
VoIP Hardware Provider
VoIP Service
VoIP services
VoipSwitch
Web Call
Web Interface

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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