Conecta2 Peru

Conecta2 es el primer proveedor de telefon

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General office

Conecta2
San Isidro
Lima
Lima ,L27
Peru

Phone: 5114414513
Site: http://www.conecta2.net

Contact Person

Alfredo Cabanillas / Manger
Phone: 5114414513
Phone: 51193648785

Hosted VoIP billing service provider
Internet Telephony Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Collaboration
Consultancy Services
Installation and Support Services
Partnering for Origination and Termination
PC to Phone
Phone To PC
Phone To Phone
Project Mangement Services
SIP VoIP Gateway

Cisco Systems

another

IPbusiness

Datanet Peru

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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