ComVox Innovation Technology Co., Ltd. China

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General office

ComVox Innovation Technology Co., Ltd.
Shenzhen
Shenzhen
,518000
China

Phone: 8615814041362
Site: http://www.com-vox.com

Hardware

IP devices

Cisco Systems

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Ashan Telecom (H.K.) Ltd.

MossiX

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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