Coms.Com Ltd United Kingdom

Coms Phone Systems for business: Hosted VoIP solutions for SME and UK business phone users

Coms is a leading provider of Hosted VoIP business phone systems to UK SME, corporate and enterprise customers. Get free calls within your team, wherever they are. Get massively discounted call rates to any landline, home and abroad, with no capital outlay.

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General office

Coms.Com Ltd
46 Cannon Street
London
,EC4N 6JJ
United Kingdom

Phone: +44 2071483000
Site: http://www.coms.com
Contact Person

Mark Eting / Sales & Marketing (S&M)
Phone: +44 2071483000
Phone: +44 2071483000
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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