Communication Plus Serbia

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General office

Communication Plus
Bulevar Arsenija Carnojevica 54
Belgrade
,11070
Serbia

Phone: 3816020110101
Site: http://www.aloha.rs
  • Internet Telephony Service Provider
  • Phone To Phone
  • Cisco Systems
  • Proprietary

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Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution) The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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