ComCell Canada
General office
ComCell
445 jean-talon O suite 304
Montreal
Quebec ,H3N-1R1
Canada
Phone: +1 514 344-4567
Site: http://www.ComCell.ca
ComCell
445 jean-talon O suite 304
Montreal
Quebec ,H3N-1R1
Canada
Phone: +1 514 344-4567
Site: http://www.ComCell.ca
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
HTS
High Tech Solutions mission is to assist and provide technological solutions to clients that need to achieve their goals by offering a selections of services in support, operations, and future business needs. It is our goal to provide clients with unique
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