ColtTechnology Services Belgium

Colt offers European voip solutions for LAN and WAN, hardware, software and services for SME and Large Enterprises.

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General office

ColtTechnology Services
Culliganlaan 2H
Diegem
,1831
Belgium

Phone: +3227901616
Phone: 0800 39 350
Site: http://www.colt.net/be

Contact Person

Colt Marketing / Marketing Management
Phone: +32 27901616

Cloud-based Unified Communications Service Provider
Hardware
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Collaboration
Consultancy Services
Data Conferencing
H.323 Softswitch & CPE
H.323 VoIP Gateway
Installation and Support Services
IP devices
Outsourced Billing
Partnering for Origination and Termination
SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination
Voice and Video Conferencing

Asterisk
Asterisk
Cisco Systems
Huawei VoIP Products
Lucent

Billing system of own development
Proprietary

VoIPandGo.be

Unified Telecom

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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