Cloud VoIP (Digipigeon Limited) United Kingdom

We provide Hosted Centrex, SIP Trunking and specialise in deployment to call centres.

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General office

Cloud VoIP (Digipigeon Limited)
IC4 Keele University Science Park
Newcastle-under-Lyme
Staffordshire ,ST5 5NL
United Kingdom

Phone: +44 845 68 60 69 9
Phone: +44 1782 454 022
Site: http://www.cloud-voip.co.uk

Contact Person

Jonathan Hulme / Managing Director
Phone: +44 1782 454022 Ext

Cloud-based Unified Communications Service Provider
did numbers provider
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Network Service Provider

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Hosted PBX
Hosted VoIP
Sip Trunking
Termination
Virtual PBX
Voice and Video Conferencing

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D-LINK
grandstream
Linksys
SIP softphones

Not data

PackNet

Pioneer Global Services Ltd

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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