Cliconnect Internet Telephony Canada

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General office

Cliconnect Internet Telephony
1876 Porthill Dr
Kelowna
BC ,v1v 7h3
Canada

Phone: +1 250 980-3445
Site: http://www.cliconnect.com

Contact Person

Jair Santos / Software Engineer
Phone: (11)3301-5337

Internet Telephony Service Provider
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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Interconnect

Interconnect Ltd was established in 1999 as a multi-service telecommunication provider. Our company utilizes the experience and technological know-how of its employees in designing complete systems for the transmission of voice, video and digital data, ma