ClickPhone,Inc. Japan

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General office

ClickPhone,Inc.
4th floor BL No.4 Kyoto Reserach Park Chudoji Awata-Cho Shimogyo-Ku
Kyoto
Kyoto ,600-8815
Japan

Phone: +81-75-323-5959
Site: http://www.clickphon.com
Contact Person

Hiroshi Kinkai / Business Development ITSP Product maneger
Phone: +81-75-323-5959
Phone: +81-901-143-7000
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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