ClickOne Telecom Belgium

DID -VOICE - DATA - HEBERGEMENT - SMS - IPBX

Numéros surtaxés - Solutions VOIX - Solutions DATA - Solutions HEBERGEMENT - Solutions SMS - Solutions IPBX

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General office

ClickOne Telecom
Kersenbomenlaan 37
Overijse
,3090
Belgium

Phone: +3228080850
Site: http://www.clickonetelecom.com

Contact Person

de Frias Carlos Monteiro / CEO
Phone: +3228080850

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ClickOne Telecom

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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CallshopCompany

The CallshopCompany was founded in 1999 in the Netherlands, under the name TeleVeling. Our main goal was to build up contacts to different authorities, in order to buy and sell the telephone lines among these authorities. We have focused on a spezial mark

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ClickOne Telecom Belgium

Silent Monitoring

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