Click Online SDN BHD Malaysia

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Click Online SDN BHD
Lot 4.59, Wisma Central, Jalan Ampang, 50450
Kuala Lumpur
Kuala Lumpur ,50450
Malaysia

Phone: 60321637452
Phone: 60321637492
Site: http://www.clickonline.com.my

Contact Person

Ali Mirbaha / CEO
Phone: 60321637452
Phone: 60172057400

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Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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