Clear Voice (Pty) Ltd South Africa

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General office

Clear Voice (Pty) Ltd
3 Curlewis Road, Blouberg Rise, Tableview
Cape Town
Western Cape ,7441
South Africa

Phone: 879411011
Phone: 879411000
Site: http://www.clearvoice.co.za

Contact Person

Felicity Menge / Managing Director
Phone: 879411000
Phone: 879411011

Hardware
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Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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