Clarity Telecom Ireland

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General office

Clarity Telecom
Unit 13, Cashel Business Centre
Dublin 12
,90661
Ireland

Phone: 1800855111
Site: http://www.claritytele.com

Hardware
Hosted VoIP billing service provider
Incumbent PTT
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
SIP Billing
VoIP Billing Software Provider
Voip consulting
Voip Termination ISP

SIP Softswitch & CPE
SIP VoIP Gateway
System Integration
Termination

Custom Open Source Billing Solution

Iping

CTX Ltd

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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