City Telecommunication United Arab Emirates

CITY Telecommunication focuses in providing robust, high quality, turn-key VoIP (Voice over IP) setup ranging from IP to IP interconnectivity, IP to A to Z VOIP calls, SMS/WEB/ANI/MSN MESSENGER Call Back System and DID calls forward systemsCITY TELECOM Inc. is a Brand of DC computer Technology based in UAE with its prime Network Operation Center (NOC) with 100 mbps bandwidth Infrastrutures located at USA and Singapore.Our digital service covers entire World wide termination with its prime strength in Bangladesh, India & Pakistan. We also provide one shot connection together with crystal clear voice quality between End points

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General office

City Telecommunication
P.B 13518, Dubai UAE
Dubai
,13518
United Arab Emirates

Phone: +971 505 451 752
Phone: +971 376 64231

Contact Person

Rabbani Majumder / Managing Director
Phone: +971 376 64227
Phone: +971 505 451 752

Hosted VoIP billing service provider
International VoIP Wholesale Provider
Voip Termination ISP

E1 Bulk Wholeseller
IP devices
PC to Phone
Phone To PC
Termination
Web Call

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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