CITO Communications United Kingdom

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General office

CITO Communications
GLOBAL HOUSE 5A SANDYS ROW
LONDON
LONDON ,E1 7HW
United Kingdom

Phone: +442030269339
Site: http://www.citocommunications.com

Contact Person

Greta Maghaqyan / Sales Manager
Phone: +442030269339 ex.104

Wholesale VoIP Carrier

PC to Phone, Phone To PC, Phone To Phone, Project Mangement Services, Termination, Web Call, Web To Phone

3CX Phone System

ASP Real time

CloudNumbers

FLR Spectron

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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