Cititone Communications Limited Canada
Cititone delivers VoIP services, A-Z termination, support and software solutions.
Cititone delivers unparalleled VoIP services, support, and software solutions. Our expert team delivers in all areas of networking so whether it is Network Design, Routing and Switching, Voice over IP, MPLS, Security, Unified Communications, or High Availability Clustering, we have the right solutions to meet your needs!
General office
Cititone Communications Limited
Calgary
Alberta
Canada
Phone: +1 877 314-9650
Site: http://www.cititone.ca
Cititone Communications Limited
Calgary
Alberta
Canada
Phone: +1 877 314-9650
Site: http://www.cititone.ca
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
PacTel Corporation
Wholesale voice services provider, which utilizes a VoIP, and TDM switching facility to route calls internationally.
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