Citel Technologies United Kingdom

Citel Technologies , A Voice over IP Phone company that provides VoIP Business Phone Systems. Its Main products include EXTender, PBXgateway, Upgraded Hardware Products, PBX platforms etc.

Citel is a provider of unique Voice over Internet Protocol solutions. Citel''s Portico TVA (Telephone VoIP Adapter) enables companies to migrate to IP telephony by leveraging their existing wiring infrastructure, reducing the cost and time involved in the migration process.Citel’s Portico TVA enables enterprises to connect existing voice infrastructure to a new VoIP platform, saving up to 70% over other VoIP migration alternatives.

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Citel Technologies
Loughborough Innovation Center Epinal Way Loughborough
Loughborough
Loughborough ,LE113EH
United Kingdom

Phone: +44 (0)1509 808550
Phone: +1 416 644 5527
Site: http://www.citel.com

Cloud-based Unified Communications Service Provider
Hosted PBX Service Provider
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet VoIP and Video Conferencing Service Provider
Mobile VoIP
SIP Billing
Voip Termination ISP
Wholesale VoIP Carrier

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Call shop solution
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
IP devices
Polycom
SIP Softswitch & CPE
SIP VoIP Gateway

2N
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2N
AA VoIP Enabler
IP PBX
IP Phone

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Asiasoft Software Technology Co.,Ltd (Asiasoft) was founded at the beginning of 2000, whose main business focuses in China. It owns multi-stock shared firms in Beijing, Shenyang and Hongkong.