Citel Technologies Inc. Canada

Citel''s Portico TVA enables organizations to deliver high-value Voice over IP features and applications to digital and analog PBX telephones already working and in place over existing infrastructure. Enterprises avoid the need for expensive network asses

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General office

Citel Technologies Inc.
151 North Rivermede Rd. Concord, Ontario L4K 0C4
Concord
Ontario ,L4K 0C4
Canada

Phone: +1 416 644 5527
Phone: +1 877 248 3587
Site: http://www.citel.com

Hosted PBX Service Provider
Hosted VoIP billing service provider
Incumbent PTT
International VoIP Wholesale Provider
Wholesale VoIP Carrier

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Call shop solution
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Hosted PBX
Hosted VoIP
IP devices

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2N
IP PBX
IP Phone

Citel Technologies Inc.

EDAC Canada

Providers in database: 6433

Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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