Citel Technologies Inc. Canada

Citel''s solutions fit into a broad range of industries, including local government, healthcare, retail, financial services, and more. And our breadth of products and services are designed to serve enterprises ranging from SMEs to complex multi-national e

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Citel Technologies Inc.
151 North Rivermede Rd. Concord, Ontario
Concord
Ontario ,L4K0C4
Canada

Phone: +1 416 644 5527
Phone: +1 877 248 3587
Site: http://www.citel.com

Hosted PBX Service Provider
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet VoIP and Video Conferencing Service Provider
SIP Billing
Voip Termination ISP
Wholesale VoIP Carrier

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Call shop solution
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Hosted PBX
Hosted VoIP
IP devices
SIP Softswitch & CPE
Sip Trunking
SIP VoIP Gateway

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IP PBX
IP Phone
Voip Switch

Smart SIP

Citel Technologies Inc.

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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IP Tel

The IPTel services offer an opportunity for drastic reduction in the costs for telecommunication services and are in line with the current dynamic market conditions.

IPTel is a service that is affordable and easy to use for everybody, who has con