Citel Technologies Inc. Canada
Citel''s solutions fit into a broad range of industries, including local government, healthcare, retail, financial services, and more. And our breadth of products and services are designed to serve enterprises ranging from SMEs to complex multi-national e
Citel Technologies Inc.
151 North Rivermede Rd. Concord, Ontario
Concord
Ontario ,L4K0C4
Canada
Phone: +1 416 644 5527
Phone: +1 877 248 3587
Site: http://www.citel.com
151 North Rivermede Rd. Concord, Ontario
Concord
Ontario ,L4K0C4
Canada
Phone: +1 416 644 5527
Phone: +1 877 248 3587
Site: http://www.citel.com
- Hosted PBX Service Provider
- Hosted VoIP billing service provider
- International VoIP Wholesale Provider
- Internet VoIP and Video Conferencing Service Provider
- SIP Billing
- Voip Termination ISP
- Wholesale VoIP Carrier
- Call Relay VoIP Solutions
- Call Routing VoIP Solutions
- Call shop solution
- H.323 Softswitch & CPE
- H.323 VoIP Gateway
- H.323 Wireless/ GSM VoIP Solutions
- Hosted PBX
- Hosted VoIP
- IP devices
- SIP Softswitch & CPE
- Sip Trunking
- SIP VoIP Gateway
- 2N
- Asterisk
- Asterisk
- Asterisk
- 2N
- IP PBX
- IP Phone
- Voip Switch
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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Amanees is a new generation telecom operator using the latest technologies based on the World Wide Web Voice over internet protocol.
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