Call recording is a standard industry practice to enable quality service, training, security, transaction verification, and emergency services applications.
Citel pioneered solutions that convert digital PBX/KTS signals for call recording on standard analog equipment. Our industry-leading EDAC monitors all line appearances on the desktop handset and then reformat digitized information into a standard analog format required by most enterprise-grade recording equipment. EDAC units passively capture both sides of a conversation and send audio to the recorder when a call is active.
VoiceConX provides hosted IP Phone Services and Voice Self-Service Solutions that enable you to improve your bottom line and leverage industry "best-practices" that help you focus on running your business! Our Services are carrier grade solutions that are
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