Call recording is a standard industry practice to enable quality service, training, security, transaction verification, and emergency services applications.
Citel pioneered solutions that convert digital PBX/KTS signals for call recording on standard analog equipment. Our industry-leading EDAC monitors all line appearances on the desktop handset and then reformat digitized information into a standard analog format required by most enterprise-grade recording equipment. EDAC units passively capture both sides of a conversation and send audio to the recorder when a call is active.
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XOtel is the 5th largest telecom in Latvia* and is known to be one of the leading international voice traffic carriers in Europe and the CIS. Founded in 2006, the company has its representative offices in Ukraine and Czech Republic.