Call recording is a standard industry practice to enable quality service, training, security, transaction verification, and emergency services applications.
Citel pioneered solutions that convert digital PBX/KTS signals for call recording on standard analog equipment. Our industry-leading EDAC monitors all line appearances on the desktop handset and then reformat digitized information into a standard analog format required by most enterprise-grade recording equipment. EDAC units passively capture both sides of a conversation and send audio to the recorder when a call is active.
The IPTel services offer an opportunity for drastic reduction in the costs for telecommunication services and are in line with the current dynamic market conditions.
IPTel is a service that is affordable and easy to use for everybody, who has con