Call recording is a standard industry practice to enable quality service, training, security, transaction verification, and emergency services applications.
Citel pioneered solutions that convert digital PBX/KTS signals for call recording on standard analog equipment. Our industry-leading EDAC monitors all line appearances on the desktop handset and then reformat digitized information into a standard analog format required by most enterprise-grade recording equipment. EDAC units passively capture both sides of a conversation and send audio to the recorder when a call is active.
VoIP Thailand is the No.1 PABX IP-Telephony Solutions provider for small, medium & enterprise businesses in Thailand. Cloud IP-PBX systems for office & call centers. Find out more at www.voip-thailand.comRead more