Call recording is a standard industry practice to enable quality service, training, security, transaction verification, and emergency services applications.
Citel pioneered solutions that convert digital PBX/KTS signals for call recording on standard analog equipment. Our industry-leading EDAC monitors all line appearances on the desktop handset and then reformat digitized information into a standard analog format required by most enterprise-grade recording equipment. EDAC units passively capture both sides of a conversation and send audio to the recorder when a call is active.
Telsome is IP telephony - that is, telephony across the internet rather than through the old-fashioned telephone wires. Instead of connecting the telephone plug to your wall socket, you just it plug into your internet connection. Except you will now be maRead more