Call recording is a standard industry practice to enable quality service, training, security, transaction verification, and emergency services applications.
Citel pioneered solutions that convert digital PBX/KTS signals for call recording on standard analog equipment. Our industry-leading EDAC monitors all line appearances on the desktop handset and then reformat digitized information into a standard analog format required by most enterprise-grade recording equipment. EDAC units passively capture both sides of a conversation and send audio to the recorder when a call is active.
VCallWorld, Telecom was formed for the expressed purpose of providing customer centric VoIP services. By customer centric we mean that our customers will get responsive service from the VCallWorld, team regardless of how significant or insignificant theRead more