Citel Technologies Inc. Canada

Citel is The VoIP Migration Company™. We develop the world''s most comprehensive portfolio of network-edge products enabling enterprises to realize the cost and productivity benefits of IP telephony, while leveraging existing telecom and datacom investments.
Founded in 1995 in Nottingham, UK as a developer of computer telephony integration (CTI) applications, the company has grown over the last decade to become a global leader in the design and manufacture of IP telephony migration solutions.

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Citel Technologies Inc.
151 North Rivermede Rd. Concord, Ontario
Concord
Ontario ,L4K-0C4
Canada

Phone: 1-877-248-3587
Phone: 1-416-644-5527
Site: http://www.citel.com

Cloud-based Unified Communications Service Provider
Hardware
Hosted PBX Service Provider
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Voip consulting
Voip Termination ISP
Wholesale VoIP Carrier

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Data Conferencing
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Hosted PBX
Hosted VoIP
IP devices
Marketing Services
PC to Phone
Phone To PC
Phone To Phone
Polycom
Project Mangement Services
SIP Softswitch & CPE
Sip Trunking
SIP VoIP Gateway

2N
3CX Phone System
Asterisk

AA VoIP Enabler
IP PBX
IP Phone
PortaSIP
PortaSIP
PortaSIP
Voip Switch
voipnow

Citel Technologies Inc.

ADEL Communication Solutions Inc.

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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