Citel Technologies United Kingdom

Citel PBXgateways are installed at the central PBX location, and EXTenders are deployed at branch offices, call centers, or at home offices over managed IP connections, DSL, cable, or analog circuits

Citel is a provider of unique Voice over Internet Protocol solutions. Citel''''''''s Portico TVA (Telephone VoIP Adapter) enables companies to migrate to IP telephony by leveraging their existing wiring infrastructure, reducing the cost and time involved in the migration process.Citel''''''''s EXTender™ and PBXgateway™ product suite enables enterprises to distribute the features and applications of a central PBX to branch offices, call centers, and home-based employees, all over an existing IP or other managed data circuit.

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Citel Technologies
Loughborough Innovation Center Holywell Park
Loughborough
Loughborough ,LE11 3AQ
United Kingdom

Phone: +44 (0)1509 808550
Site: http://www.citel.com

Hardware
Hosted PBX Service Provider
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Fax Service Provider
Internet Telephony Service Provider
Internet VoIP and Video Conferencing Service Provider
Wholesale VoIP Carrier
Wireless Broadband

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Call shop solution
H.323 Softswitch & CPE
H.323 VoIP Gateway
H.323 Wireless/ GSM VoIP Solutions
Hosted VoIP
IP devices
Polycom
Sip Trunking
SIP VoIP Gateway

2N
Asterisk
Asterisk
Asterisk

2N
IP PBX
IP Phone

NumberGroup

Sippath Communications

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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Peneo S.A.

Peneo is a leading-edge technology firm specializing in VoIP (Voice over IP) solutions to lower telecom costs for residential consumers (B2C), commercial businesses (B2B), and callshops/Internet cafes.