CIS VoIP Russia

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General office

CIS VoIP
Staraya Basmannaya 33
Moscow
,105066
Russia

Phone: +7 (495) 542-15-30
Site: http://www.cisvoip.net

International VoIP Wholesale Provider

Partnering for Origination and Termination

Cisco Systems

Billing system of own development

MKTC Holding

Comtat

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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