CircuitID United States

CircuitID provides high-quality Wholesale VoIP Termination, Origination, Toll-Free, and Microsoft Lync SIP Trunking services, at a low affordable cost. Experience carrier class quality, and savings benefits.

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General office

CircuitID
611 Wilshire Blvd., Suite 502
Los Angeles
California ,90017
United States

Phone: +1 323 652-4730
Site: http://www.circuitid.com

Contact Person

William Edwards / System Engineer
Phone: +1 323 652-4730

A-Z Termination
did numbers provider
Hosted VoIP billing service provider
International VoIP Wholesale Provider
Internet Telephony Service Provider
SIP Billing
Wholesale VoIP Carrier

Billing Software
Sip Trunking
SIP VoIP Gateway

Cisco Systems

Not data

Telecom Global VoIP

Telcentris

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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