CIP Telecom Greece
General office
CIP Telecom
Feron 14
Athens
,10434
Greece
Phone: 302130254102
Phone: +30 210 8216622
Site: http://www.cip-tele.com
Contact Person
Giorgos Kriaras / Sales manager
Phone: 302130254102
Phone: 306939626517
CIP Telecom
Feron 14
Athens
,10434
Greece
Phone: 302130254102
Phone: +30 210 8216622
Site: http://www.cip-tele.com
Contact Person
Giorgos Kriaras / Sales manager
Phone: 302130254102
Phone: 306939626517
- Internet Telephony Service Provider
- SIP Billing
- Billing Software
- Call Routing VoIP Solutions
- Fax To Fax
- H.323 VoIP Gateway
- Outsourced Billing
- PC to Phone
- Phone To PC
- Phone To Phone
- Web To Phone
- Audiocodes
- Blue Lava Prorietary 2 & 4 Port Analog VoIP Gateways
- Dialogic Based
- Billing system of own development
- Inter-Call.com Billing
- IP Phone
- NACT - UNIX Platform
- VoiceMaster
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
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