Chicago Net Telephone Ltd United States

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General office

Chicago Net Telephone Ltd
3750 N Lake Shore Dr.
Chicago
IL ,60613
United States

Phone: +1-773-244-3781
Site: http://ChicagoNetTelephone.com

Internet Telephony Service Provider

Call Relay VoIP Solutions
Call Routing VoIP Solutions
H.323 VoIP Gateway
Installation and Support Services
IP devices
SIP Softswitch & CPE
SIP VoIP Gateway
Voice and Video Conferencing
Web Call
Web To Phone

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Billing system of own development

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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