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CheetChat India

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General office

CheetChat
Nr. Vallabh Nagar, Pij Road,
Nadiad
Gujarat ,387002
India

Phone: 9825540608
Phone: 9879177679
Contact Person

Dikesh Patel / Propietor
Phone: 9825540608
Phone: 9879177679
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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