Cheers International Telecom Ltd United Kingdom

We are a digital telecommunications company and a telecoms service provider licensed by the DTI and regulated by OFTEL. Our offices are located in London, UK and in Dublin, Ireland. We are members of ECTA, the European Competitive Telecommunications Assoc

Cheers International is one of the fastest growing telecommunications companies in the UK.Our business customers comprise of SMEs, international companies, multi-national firms and other licensed operators, and our strategic partners include Vodafone, MCI Worldcom, BT, France Telecom, mmO2 (BTCellnet) and Virgin.We are a digital telecommunications company and a telecoms service provider licensed by the DTI and regulated by OFTEL. Our offices are located in London, UK and in Dublin, Ireland. We are members of ECTA, the European Competitive Telecommunications Association and PTC, the Pacific Telecommunications Council.A best of breed approach to our choice of technology, products and services and a full BT interconnect ensures that we can provide an outstanding service for all your communication requirements and help to support your business success. Our network can offer you substantial cost savings without compromising on reliability and quality of connection. By focusing on the leading edge of modern technology and continuously expanding our system, we can offer network services to anywhere in the world.

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General office

Cheers International Telecom Ltd
Britannia House, 1-11 Glenthorne Road W6 0LH
London

United Kingdom

Phone: +44 (0) 870 244 9165
Site: http://www.cheers.co.uk
Contact Person

Sahqa Din / Carrier Interconnect Administrator
Phone: +44 (0) 870 244 9165
  • International VoIP Wholesale Provider
  • Partnering for Origination and Termination
  • Vegastream
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Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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